Privacy Policy
Last updated: April 7, 2026
1. Introduction
StreamSync ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our desktop application and related services. Please read this policy carefully.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, display name, and password when you create an account
- Profile Information: Avatar, bio, and other optional profile details
- Payment Information: Billing details processed securely through Stripe (we do not store your credit card numbers)
- Product Data: Products you add to StreamSync (names, prices, descriptions, buy links)
- Support Communications: Information you provide when contacting us for support
2.2 Information Collected Automatically
- Stream Analytics: Session duration, viewer counts, platform breakdown, buying signal counts
- Usage Data: Features used, app version, operating system, error logs
- Comment Data: Comments from your live streams are processed locally by the AI engine for buying signal detection; we do not store these on our servers
2.3 Information We Do NOT Collect
- Your social media passwords (you log into platforms directly within embedded browsers)
- Your stream video or audio content
- RTMP stream keys (stored locally on your device only)
- Webcam or microphone data beyond what you stream
3. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Providing the StreamSync service | Account info, product data |
| Processing payments and managing subscriptions | Email, payment info via Stripe |
| AI buying signal detection | Comment text (processed locally) |
| Analytics and performance insights | Stream session data |
| Improving the application | Anonymized usage data, error logs |
| Customer support | Account info, support communications |
| Legal compliance | As required by law |
4. Data Storage and Security
We employ industry-standard security measures to protect your data:
- Authentication: Powered by Supabase with encrypted credentials and Row Level Security (RLS)
- Local Storage: Stream keys, platform sessions, and app preferences are stored locally on your device using encrypted storage
- Payment Processing: All payment data is handled by Stripe and subject to their PCI-DSS compliant security standards
- Data in Transit: All data transmitted between the App and our servers is encrypted using TLS 1.2+
5. Third-Party Services
StreamSync integrates with the following third-party services, each governed by their own privacy policies:
- Supabase: Authentication and database (hosted in the US)
- Stripe: Payment processing
- Shopify: E-commerce integration (optional)
- TikTok, YouTube, Instagram, Facebook: Live streaming platforms accessed via embedded browsers
We encourage you to review the privacy policies of these third-party services.
6. Data Sharing
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our service (Supabase, Stripe), under strict data processing agreements
- Legal Requirements: When required by law, subpoena, or government request
- Safety: To protect the rights, property, or safety of StreamSync, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate personal data
- Deletion: Request deletion of your personal data and account
- Portability: Receive your data in a structured, commonly used format
- Opt-out: Unsubscribe from marketing communications at any time
- Restriction: Request that we limit the processing of your data
To exercise any of these rights, contact us at hello@streamsync.dev.
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion:
- Account data is deleted within 30 days
- Analytics data is anonymized and retained for aggregate reporting
- Payment records are retained as required by tax and financial regulations
- Local data (stream keys, preferences) can be removed by uninstalling the App
9. Children's Privacy
StreamSync is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 18, we will delete it promptly.
10. International Data Transfers
Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
11. Cookies and Tracking
StreamSync is a desktop application and does not use cookies. Our website (streamsync.dev) may use minimal analytics to understand traffic patterns. No personal data is collected through our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of the App after changes constitutes acceptance.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:
StreamSync
Email: hello@streamsync.dev
Website: streamsync.dev